Haulier Information

Essential information for drivers visiting our Port of Tilbury sites

Where We Are

Being situated within the Port of Tilbury, HAFM can offer competitive devan rates using our own fleet of specialist equipment. Our highly trained team of operators will ensure your container is turned out safely and quickly.

Products are stored within the Port making them secure to ISPS level, giving you complete peace of mind.

Opening Times

8.00am - 17.00pm Mon-Fri

(16.30pm last admittance Monday to Thursday / 16.00pm Friday)

Booking In/Out Procedure

Container Deliveries

Container deliveries are in a separate queue from collections hauliers, if the ramps are all occupied please do not turn into the site until a ramp is free.

When a ramp is free pull into the site and book in to the office and collect outturn & gate pass.

You will then be signalled by one of the operatives to get in position in front of the ramp.

Seals are to be removed and handed to the HAFM operative.

Container doors MUST only be opened 1 at a time by the haulier and then checked for distressed load by HAFM - photos will be taken at this time.

Once containers doors are opened the lorry is then backed onto the ramp, a signal will be given by a banksman when on the ramp which will then be lowered and secured before devanning commences. DO NOT BACK ONTO RAMP WITHOUT A HAFM BANKSMAN.

Driver must stay with vehicle whilst it is being devanned.

Once devanned the container is swept out by HAFM, the chains are removed and the driver is signalled to move off the ramp - drivers MUST NOT move the vehicle until instructed.

The lorry moves forward the doors are then closed and the driver exits the site following the one way system.

Collections

Collections hauliers need to join the main queue upon entering the site.

If there are more than 4 lorries in the queue please use the holding area opposite until the queue moves down - this should take no more than 20 mins.

Once in the queue please apply the handbrake, turn off your engine, and come to the booking in office.

Collections driver MUST have the correct reference for the load they are collecting. Driver without references will be asked to ring their office to find this out.

Once we have found your collection from the reference, HAFM will produce Picking List, Delivery Notes and Gate Pass - these are to be signed by the driver.

Whilst in the queue we ask all drivers to open their curtains and prepare the lorry for loading.

When the loading bay is free the driver will be signalled by HAFM staff to move on the bay.

Driver must stay in the cab whilst loading.

After loading you will be moved to the strapping area where you can prepare your trailer for departure.

Once finished there is no need to come back to the office unless your load has changed from the original ticket.

Site Rules

  • All drivers must wear high visibility clothing and safety footwear when exiting the cab.
  • Delivery drivers must drive at less than 5mph when on site.
  • No reversing without banksman.
  • All drivers to report to front desk when entering and leaving the site.
  • No (HAFM) lorry can leave the site without a gate pass issued by the site supervisor.
  • All vehicles must have a visible and audible reversing alarm.
  • Mobile phones must not be used when in the vehicle.
  • No smoking onsite.

Need More Information?

If you have any questions about our procedures or need assistance, please don't hesitate to contact us.