Haulier Information

Directions to HAFM


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  • M25 to junction 30
  • A13 Eastbound
  • A1089 Tilbury & Docks
  • Enter Port of Tilbury
  • Turn left at first mini-roundabout
  • About 100 metre turn right before bend
  • Continue past the truck lanes on your left
  • At mini roundabout take 3rd exit
  • Turn around and leave lorry outside and book in on foot at the transport office
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Opening Times

Peak Season - March 1st - July 31st
Monday – Thursday
7.00am - 17.00pm - (16.30pm last admittance)

Friday
7.00am – 16.00pm (16.00pm last admittance)

Off Peak Season - August 1st - February 28th
Monday – Thursday
8.00am - 17.00pm (16.30pm last admittance)

Friday
7.00am – 16.00pm (16.00pm last admittance)

Special arrangements for late, early or weekend collections need to be made in advance by calling the transport desk on 01375 846023


Procedures

Container Deliveries

Container deliveries are in a separate queue from collections hauliers, but need to join the main queue on entry.

Once in the queue please apply the handbrake, turn off your engine, and come to the booking in office.

When the ramp is clear you will be signalled by one of the operatives to get in position just before the ramp

Seals are to be removed and handed to the HAFM operative.

Container doors MUST only be opened 1 at a time and then checked for distressed load by HAFM - photos will be taken at this time.

Once containers doors are opened the lorry is then backed onto the ramp, a signal will be given by a banksman when on the ramp which will then be lowered and secured before devanning commences.

Driver must stay with vehicle whilst it is being devanned

Once devanned the container is swept out by HAFM, the chains are removed and a the driver is signalled to move off the ramp - drivers MUST not move the vehicle until instructed.

The lorry moves forward the doors are then closed and the driver goes back to the office to collect police gate pass.

Collections

Collections hauliers need to join the main queue upon entering the site.

If there are more than 4 lorries in the queue please use the holding area opposite until the queue moves down - this will take no more than 20 mins

Once in the queue please apply the handbrake, turn off your engine, and come to the booking in office.

Collections driver MUST have the correct reference for the load they are collecting. Driver without references will be asked to ring their office to find this out.

Once we have found your collection from the reference, HAFM will produce Picking List, Delivery Notes and Gate Pass - these are to be signed by the driver.

Whilst in the queue we ask all drivers to open their curtains and prepare the lorry for loading.

When the loading bay is free the driver will be signalled by HAFM staff to move on the bay.

Driver must stay in the cab whilst loading.

After loading you will be moved to the strapping area where you can prepare your trailer for departure.

Once finished there is no need to come back to the office unless your load has changed from the original ticket.


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Site Rules

  • All drivers must have read and signed the relevant procedures (will be given to you on first visit by reception)
  • All drivers must wear high visibility clothing and safety footwear when exiting the cab.
  • Do not exit the cab while on the loading bay or ramp unless you have been given permission by a Fork Truck Operator
  • Delivery drivers must drive at less than 5mph when on site.
  • All drivers to report to front desk when entering the site
  • No lorry can leave the site without a gate pass issued by the site supervisor
  • All vehicles must have a visible and audible reversing alarm
  • Mobile phones must not be used when in the vehicle.
  • No reversing without banks-man or instruction from HAFM employee.

Whatever your requirements our professionals can offer impartial and confidential
advice and prides on delivering a quality service to our clients.